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Self Storage FAQ

Self Storage FAQ: Home Star Storage

How can we help our customers navigate the self storage FAQs that come up during the rental process? At Home Star Storage, we strive to make the self storage process as straightforward as possible, but we understand if you have some questions along the way. If you are new to the storage industry, you may want to run through the basics before browsing for a storage unit. And if you are new to Home Star Storage, we’ve compiled a list of the self storage frequently asked questions we get most. Hopefully we will answer all your questions below, but if we do not, please do not hesitate to give us a call or send us an email! Read through our Self Storage FAQ below to learn more of the storage process at Home Star Storage in Memphis, TN today!

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Do we require insurance when renting a storage unit?

Yes, at Home Star Storage we require all tenets to have some form of insurance for their storage unit. You can provide proof of your own insurance as you are checking out, or you can purchase one of our select insurance plans. We offer a few different options, so you are able to choose the best for your situation. Ask one of our storage experts which plan would best suit your needs.

Are locks provided or sold on site?

Yes, we sell a wide selection of storage supplies—including locks—in our storage offices. Choose from packing and moving supplies that include box cutters, packing tape, furniture covers, locks and more at our facility’s office today!

How do I pay my bill online?

Navigate to the top of our website, and you will see a button that says “Pay Bill.” Click this button to login to your account. From here, click on the storage unit in your account that you wish to pay the bill for. You can also choose to prepay for your upcoming month’s bill.

How do I reach someone after hours?

If you have an urgent issue after business hours, please call 901.450.3937, and press 1 to speak with a representative. You can also submit a contact form through our website’s contact page, or send an email to our facility at info@homestarstorage.com. Feel free to call or send us an email at any time!

Can I rent short term?

Yes, our storage facility offers convenient month-to-month rental arrangements. At Home Star Storage, you will never be stuck in a long-term contract. Rent for a month, a few months, or find your long-term storage solution with us.

What discounts do you offer?

Currently, our storage facility offers a variety of storage discounts. Customers ages 65+ can receive our Senior Discount of 5% off monthly. Active duty military members can receive 10% off monthly. Thank you for your service! Additionally, when you refer a friend, you and your friend both receive $50 off your next storage rental. Call our office today for more information!

Do you have movers?

No, currently our storage facility does not offer any type of moving service.

Do you have truck rentals?

No, currently our storage facility does not offer any truck rental service.

Do you have storage auctions?

Yes, our storage facility does hold storage auctions. Auctions of storage units occur after fulfilling the state lien law procedure of someone who has not made a payment on their unit. Storage auctions aren’t our favorite side of the business, but they are a part of it. Storage auctions will be held online at Lockerfox.com, a free self storage auction directory offering real time auction listings, alerts, tools, how-to resources and more. Simply visit the site, and entire the zip code of our storage facility to check-in on any of our current storage auctions.

Can I live or sleep in a storage unit?

No, living in a storage unit is prohibited by various local and federal housing laws. Additionally, living in a storage unit is considered extremely unsafe. Storage unit doors lock from the outside and do not have running water to support a residence.

What storage unit size do I need?

At Home Star Storage, we offer a variety of storage unit sizes to meet any renter’s needs. Depending on the amount of items you are looking to store, how long you are looking to store, and what you are trying to store, different storage unit sizes might serve you better. Our online storage calculator can give you a storage unit size recommendation based on the objects you enter. Simply input any items you plan on placing in your storage unit, and this convenient calculator will provide you with an estimate as to how much storage space you will need. Use this estimate as a reference to selecting your correct storage unit.

When I rent online, can I access my storage unit right away?

Yes. When you rent a storage unit through our contactless storage rentals you are able to access your storage unit immediately once you receive your confirmation email. The online rental process lets you choose your storage unit and pay for it within minutes – it’s that simple. Once the transaction is completed, you can move into your storage unit right away.

Can I access my storage unit at any time?

No, but our storage facility does offer gate hour access to storage units. Our facility’s gate hours are from 6:00 AM to 10:00 PM.

Did We Answer Your Self Storage FAQ?

At Home Star Storage, we don’t want there to be any confusion when you are entering a rental agreement with us. If you have a question that is not answered above, please call or email our storage facility today for a direct, professional response. We look forward to hearing from you!

Home Star Storage in Memphis TN

Find your source of affordable storage units in Memphis, TN at Home Star Storage. Choose from a variety of storage amenities, including temperature-controlled storage units, indoor storage units and more! Additionally, for your convenience, packing and moving supplies are sold on-site. Pick up everything you need in one trip to store your items safely at Home Star Storage in Memphis. Call or email the facility today, or stop by in person and chat with the team of experts at Home Star Storage in Memphis, TN!

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